Use the default Flow
The recovery start time is usually the paywall exit. Your server can set a later start time withstartTimerAt.
The default Flow contains three text steps:
Select Use the default flow to restore these texts. Your reach, limits, quiet hours, and link choice still apply.
Hyzl keeps at least one hour between text deliveries. Quiet hours, replies, delivery delays, and an earlier text can add more delay.
Customize the Flow
Select Customize to mix text steps and call steps in any order. A Flow needs from one through six steps. Every step waits at least 60 seconds after the recovery start time. Each later step needs a later due time than the step before it. Hyzl measures these due times from the recovery start time. If a text arrives late and the next step is a text, Hyzl also leaves a safe gap before it. Hyzl uses whichever time is later. For consecutive text steps, the safe gap uses the next step’s wait. It has a one-hour minimum and a 24-hour maximum. If a skipped call separates two texts, Hyzl keeps at least one hour between them. Call steps keep their original due times. Use the arrow controls to change the order. Use Reset flow to Hyzl default to replace the complete draft with the default Flow.Text steps
A paywall event is the message that your server sends after someone leaves the paywall. A text can contain up to 600 characters. Use these placeholders to add facts from the paywall event:
Place optional words inside
[[ ... ]]. Hyzl removes that complete phrase when one of its placeholders has no value.
Hyzl adds Reply STOP to opt out. to the first Flow text that each person receives.
Call steps
Outbound calls are off by default. While they are off, Hyzl skips every call step and continues to the next step. Turn on Outbound calls before real Flow calls can start. Calls work only for numbers in the 50 states, Washington, DC, and Canada. Each call step includes these choices:
A voicemail message can contain 300 characters. It can use
{first_name} and {app_name}.
A text after voicemail or no answer can contain 300 characters. Hyzl checks payment and text permission before it sends that text.
A Flow call can last up to 20 minutes. A voicemail ends the attempts for that call step.
Calling windows
A calling window is the time when a call step can place an attempt. Each call step has its own days and times. Hyzl first uses the person’s saved timezone. If none exists, it uses the phone area code when possible. Some area codes cover more than one timezone. In that case, every possible timezone must be inside the window before Hyzl calls. If neither source gives a timezone, Hyzl uses your app’s timezone. Calls wait until the next open window. The dashboard rejects an overnight window. Choose a start and end time on the same day.Daily call cap and call reach
An app day is one calendar day in your app’s timezone. The daily call cap limits outbound attempts for one app day. Each dial attempt counts. Retries also count. Leave the cap blank for no cap. Test calls do not count. Call reach selects from 1 through 100 percent of eligible people. Hyzl makes a stable selection for each person. Call reach uses a separate selection from text reach. A person selected for texts is not always selected for calls. At the cap, the call waits for the next app day and open calling window.Test a call step
Select Call me as a customer on a call step to test its reason on your own phone. The test does not save the Flow. It can run while outbound calls are off. A test call ignores the app status, payment check, calling window, reach, and daily call cap. It uses the saved Hazel knowledge, voice, and coaching notes. Your app number and voice connection must be ready. The test phone must have a United States or Canada number. Test calls are free. They do not count toward billing or Inbox statistics.Reach and per-day text limit
Reach is the share of eligible people who enter text recovery. Choose 25, 50, or 100 percent. Hyzl uses the same stable choice for a person each time. A person outside reach receives no recovery contact for that event. The per-day limit controls scheduled Flow texts for one app day. Enter a whole number, or leave the field blank for no limit. The limit includes first texts and follow-ups. Replies and incoming calls can continue after the app reaches the limit.Quiet hours
Quiet hours are the daily period when Hyzl holds scheduled texts. The default period starts at 9:00 PM and ends at 9:00 AM. Quiet hours use your app’s timezone. They do not use the person’s timezone. A text due during quiet hours waits until quiet hours end. Hyzl does not drop it. Incoming replies and calls can still reach Hazel during quiet hours.Choose where the link goes
A link mode is the rule that selects a recovery link. The{link} placeholder and links that Hazel sends use one of three link modes:
For Links on my domain, Hyzl sends the same address to every person. Hyzl does not add a recovery ID to this address.
For A link per person from my webhook, send a valid
https:// recoveryUrl with each paywall event.
Read the paywall event reference for the event fields.
What pauses or ends the Flow
At every step:- A confirmed payment ends recovery.
STOPends recovery and blocks later contact to that phone number.- A reply pauses scheduled steps while Hazel answers.
- Take over pauses Hazel and the Flow until you release the conversation.
If the Flow does not save
Review the message beside Save changes. Common causes include:- The Flow has no steps or more than six steps.
- A wait is under 60 seconds.
- A later step does not have a later wait.
- A text is blank or exceeds 600 characters.
- A call reason is blank or exceeds 200 characters.
- A call has no day, or its end time does not follow its start time.
- A retry gap is under one minute.
- A required voicemail or missed-call message is blank.
- A daily limit is not a whole positive number.
- Call reach is outside 1 through 100 percent.