> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hyzl.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Your number

> Assign the phone number that Hazel uses for texts and calls.

Each app uses one Hyzl phone number. Hazel uses it for texts, replies, and calls.

[Open **Your number**](https://hyzl.app/number/)

## Assign the number

Hyzl offers United States numbers today. The area code sets the preferred region, but number availability varies.

1. Enter a three-digit United States area code.
2. Select **Assign my number**.
3. Wait while the button shows **Assigning number…**.
4. Select **Refresh number status** until texts are ready.

You can also select one of these area code suggestions:

* `415` for San Francisco
* `212` for New York
* `310` for Los Angeles
* `512` for Austin

If no number is available, try another area code. Select **Copy number** after Hyzl assigns the number.

<Warning>
  If assignment needs a status check, contact Hyzl before another request.
  Another request can assign a second number.
</Warning>

## Text and call readiness

Hyzl prepares texts and calls separately. Texts can become ready while live calls still prepare.

| Dashboard state          | Meaning                                                                 |
| ------------------------ | ----------------------------------------------------------------------- |
| **Texts preparing**      | Hyzl still prepares text delivery. Recovery waits.                      |
| **Texts ready**          | The number can send and receive texts for the app.                      |
| **Texts need attention** | The number cannot send recovery texts. Contact Hyzl.                    |
| **Calls preparing**      | Hyzl still prepares Hazel's live calls. Voice samples remain available. |
| **Calls ready**          | People can call the number and talk to Hazel.                           |
| **Calls need attention** | Hazel's live call connection needs help. Contact Hyzl.                  |

Select **Refresh number status** to load the latest text and call states. This action does not buy another number.

During setup, **Teach Hazel** appears after texts become ready. Calls do not need to finish before you continue.

## Call fallback

**Call fallback** explains what happens if Hazel's live connection is unavailable or ends.

If you saved a number under **Forward to a human**, callers hear the fallback greeting and then go to that number. Otherwise, the call ends.

Select **Manage voice, greeting and forwarding** to change these choices on the Hazel page.

## What the number handles

The same number receives text replies and incoming calls. Hazel can also place calls when you turn on call steps in Flow.

The app uses this number only through Hyzl. Contact Hyzl if you need to replace or release it.

## Problems and retries

| Problem                               | What to do                                                 |
| ------------------------------------- | ---------------------------------------------------------- |
| **Enter a three-digit US area code.** | Correct the area code.                                     |
| No numbers are available              | Try another area code.                                     |
| Hyzl cannot confirm assignment        | Contact Hyzl before another request.                       |
| Texts or calls need attention         | Select **Contact Hyzl**.                                   |
| The status refresh fails              | Wait briefly, then select **Refresh number status** again. |

If the page cannot load your app data, it shows **Couldn’t load this page**. Select **Try again**.